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Contact Council

How to contact us

  • Mail addressed to PO Box 21, EMERALD QLD 4720
  • By phone on 1300 242 686
  • By email to for general enquiries and for town planning enquiries/lodgements
  • For after hours urgent matters please call 1300 242 686 and follow the prompts.
  • Or visit us at the following customer service centres (if absolutely necessary).



Opening Hours


    Emerald     Corner of Egerton and Borilla Streets, Emerald     8.30am-5pm     FREECALL

1300 242 686

    Blackwater     10 Mackenzie Street, Blackwater     8.30am-5pm**
    Capella     4 Conran Street, Capella     8.30am-5pm**
    Duaringa     12 William Street, Duaringa 8.30am-5pm**


    Springsure     29 Eclipse Street, Springsure     8.30am-5pm**
    Rolleston Transaction Centre     17 Warrijo Street, Rolleston CLOSED UNTIL FURTHER NOTICE
    Tieri Transaction Centre     Cnr Grasstree and Anncrouye St, Tieri CLOSED UNTIL FURTHER NOTICE

**PLEASE NOTE: The following customer service centres will close over lunchtime from Monday 30 March 2020 until further notice due to the COVID-19 pandemic.

  • Capella and Duaringa between 12.00 pm and 1.00 pm.
  • Springsure and Blackwater between 1.00 pm and 2.00 pm.

Visit our Customer Service page for information on our charter and how you can provide feedback on your experience.

Emergency Management Dashboard

Up-to-date weather, road closure and disaster information.