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Compliments, Comments & Complaints

  • Lodging a compliment or comment

    Write to us by letter, fax, email or submit online below.

  • What is an administrative action complaint?
    • A complaint regarding how a previous request that personally affects you has been handled.
    • A request to review a decision or action made by council that personally affects you.
    • A request for a service such as a replacement waste bin is not addressed under the complaints process.
  • How do I make a complaint?
    • In person at our administration centres or by calling 1300 242 686
    • By completing the Administrative Action Complaint Form and lodge by fax or mail to:The Chief Executive Officer
      PO Box 21
      Emerald Qld 4720

    We will accept anonymous complaints, however, if insufficient information is provide we may refuse to investigate.

  • If you are not satisfied

    Ask to be referred to the immediate supervisor, manager or general manager of the department. We will endeavour to review the matter and respond to your complaint immediately. However, if this is not possible we will provide an interim response within 5 business days and provide regular updates on the progress of your issue until it is resolved.

    If you cannot reach a satisfactory outcome for your complaint you may want to refer it to the Queensland Ombudsman.

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