Council’s service promise is to provide a customer-friendly organisation, committed to providing service excellence to our community. Customer service will project a positive attitude, focus on the solutions and provide a committed, can-do approach. This is outlined in the customer service charter.
Council also has a Customer Service Strategy and Action Plan (2019-2021). This strategy details our commitment to be a customer-focused organisation and provides a framework for us to deliver services in a way that places the customer at the centre of everything we do.