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Request a service

Select from the categories below to report on and request information for various categories.

These links will take you directly into our online services portal.

If you cannot find what you are looking for below you can search direct by keyword once in the portal.

Helpful guides

These easy to follow guides will assist you to navigate the portal.

HAVE AN URGENT REQUEST?

Please contact our friendly customer service team on 1300 242 686.

Emergency Management Dashboard

Up-to-date weather, road closure and disaster information.

ONLINE SERVICES PORTAL DISCLAIMER

Information privacy

Central Highlands Regional Council may collect your personal information for the purpose of processing your request through our online services portal. The collection of this information is authorised under the Local Government Act 2009. Information provided may be used to update council's records. Your information will not be given to any other person or agency unless you have given us permission or we are required by law. Personal information is not collected when using the development application tracking tools.

Development application tracking

This information:

  • Is to assist customers in tracking progress of development applications.
  • Deals with key milestones in the development application process and is not a detailed history.
  • Should NOT be relied upon as accurate especially by those who may be using this as a basis to decide whether to purchase or finance property – if you fall into that category you should obtain further written confirmation from council.

Please note that some types of documents may not be available through the development application tracking tools, even if they form part of a development application which is otherwise available.

The information available should not be relied upon as a search. No warranty is given in relation to the data (including accuracy, reliability, completeness or suitability) and no liability accepted (including without limitation, liability in negligence) for any loss damage or costs (including consequential damage) relating to any use of the data. Customers should continue to perform their building search online at centralhighlands.qld.gov.au, over the counter at one of our Customer Service Centres or by fax, post or email.

By accessing this information you request to do so under Section 264 of the Planning Act 2016 and understand that council is making the information available under the provisions of Section 264 of the Planning Act 2016.

BY ENTERING THE PORTAL YOU UNDERSTAND AND AGREE TO THESE CONDITIONS.