You are here Home About Council Contact Council Report a problem

Report a problem

We encourage everyone to report any problems or issues they see around the region, whether you live here or not. Knowing about a problem means we can take steps to fix it or improve it as soon as possible.

What is a problem?

A problem is anything that you think the council should be aware of. Common problems are: potholes, leaking water pipes, graffiti, damaged public amenities, dumped rubbish, animal attacks, overgrown allotments and the like.

How can I report a problem?

You can report a problem three ways:

Call our customer service centre on 1300 242 686.

Our friendly customer service officers will take down the details of your problem and some contact information and log the problem into our customer request system.

We have an after-hours service for emergency situations – like fallen trees, broken water pipes and animal attacks – just call 1300 242 686.

SnapSendSolveLogoReport on the go …

Via the Snap Send Solve app

Snap Send Solve is a free app that allows you to easily report a problem to council while you’re out and about. You can even upload a photo and a geocode.

It is available to download from the App Store or Google play

Report right here online …

Complete the form below with as much information as you can about the problem. We will only use your personal information to contact you to obtain more details so we can action your request.


Report a problem

  • Please select the field that most closely describes the problem.
  • The general location of where the problem occurred or is located.
  • Describe the problem in detail. Include: street, general location, property address, time problem noticed/occurred, details of vehicle, animal, person etc.
  • Contact Details

    Your contact details are only used for us to get further information to resolve the problem.
  • Use this to upload a photo to assist us resolve your problem
  • This field is for validation purposes and should be left unchanged.

Register for SMS Alerts

Enter your mobile number and we will text you with important local alerts