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About your water

About your water

We are committed to ensuring that everyone in the region has access to high quality drinking water. We have already made significant investments in our water infrastructure and will continue to do so.

Our water is tested regularly to ensure it complies with the Australian Drinking Water Guidelines.

Our Queensland Water Supply Regulator Performance Report is an annual Key Performance Indicator (KPI) report about the CHRC water utility service required to the be prepared for each financial year.

The KPI data includes:

  • Number and capacity of treatment plants
  • Number of connected properties, storage capacity and network size
  • Volumes of water and sewerage treated
  • Costs and revenues of the water utility
  • Customer service records
  • Billing information to compare across service providers

An information sheet “Fact or Furphey KPI” is available from the Queensland Water Directorate.

Council has determined and set appropriate level of Customer Service Standards for a range of performance indicators based on historical records for its water supply and sewerage services.

This report documents the performance of Central Highlands Regional Council’s drinking water service.

It details performance of the water quality and the implementation of actions detailed in the Drinking Water Quality Management Plan (DWQMP) required under the Water Supply (Safety and Reliability) Act 2008 (the Act).

The report assists the regulator to determine compliance with the current approved DWQMP and provides a public report on the council’s management of drinking water.

FAQs

  • Who tests the water?

    Our Environmental Health team collects samples from the water treatment plant and other locations in the middle of the reticulation system (e.g. from households or parks). The samples are sent to the Queensland Government laboratories for independent testing and analysis.

  • What should I do if my water is discoloured?

    From time to time the water’s colour or appearance can change. Sometimes it can take on a yellow, rust or brown tint to almost black, other times it can appear milky white or blue. This is known as discoloured water.

    If you have discoloured water, you should run the front garden tap into a bucket for up to 30 seconds to check the colour of the water. If it is not clear, repeat this half hourly until clear. Once the water in the front tap is clear, residents should clear the inside water lines. To do this, run the back garden tap into a bucket until the water is clear. Water collected during this process may be used on gardens.

    If the water in the front tap does not improve after several repeats, or discoloured water occurs frequently, please call us on 1300 242 686.

  • What should I do if I notice a leak?

    Leaks occur from damaged pipes. If the leak is on your side of the water meter it is your responsibility to have it fixed. If it is on council’s side of the water meter please contact us on 1300 242 686 and we will have it fixed as soon as possible.

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