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COVID-19 local support

COVID-19 local support contacts, isolation support, grants and funding, health and wellbeing tips for people and businesses in the Central Highlands region.

  • Key Contacts

    Council is committed to supporting Queensland Health as the lead agency responsible for responding to novel coronavirus (COVID-19). Please visit their website for the latest advice. Below is a list of other services offering support.

    • Unite Against COVID-19 –
    • 13 HEALTH: 13 432 584 (non urgent health advice)
    • Beyond Blue: 1300 224 636
    • Community Recovery Hotline on 1800 173 349  (if you are registered as being in quarantine in Queensland, and need essential supplies with no other means to access them)
    • Headspace: 1800 650 890
    • Health Direct Hotline: 1800 022 222
    • Jobs Finder Queensland:
    • Kids Helpline: 1800 551 800
    • Lifeline: 13 11 14
    • MensLine Australia: 1300 789 978
    • National Coronavirus Health Information Line: 1800 020 080 (24 hours / 7 days)
    • National Disability Insurance Service (NDIS) Hotline (24 hours / 7 days): 1800 020 080  or visit the website.
    • National Relay Service: 1300 555 727
    • Oz Care Emerald: 1800 692 273
    • Relationships Australia: 1300 364 277
    • Rental Tenancy Authority: 1300 744 263
    • Services Australia (visit the website for information about Australian Government support for people impacted by COVID-19, including Economic Support Payments and allowances for people who are in self-quarantine and can’t work.)
    • St Vincent de Paul: 1800 846 643
    • The Workplace Ombudsman: 13 13 94
    • Translating and Interpreting Service (TIS National): 13 14 50

    Local support: 

    • Anglicare Emerald: 4982 4062
    • Centacare Emerald: 1300 523 985
    • Centacare Blackwater: 1300 523 985
    • CTM Link – Capella  4984 1696 / Tieri  0491 276 263 / Middlemount 0491 276 259
    • Emerald Neighbourhood Centre: 4982 1696
    • Gemfields Community Support Association: 4985 4664
    • UnitingCare Community: 4982 3730
    • Salvation Army Emerald: 4987 5421
    • Salvation Army Family Store: 4982 0965
  • Support local business

    Federal and state governments are providing support for businesses impacted by COVID-19.

    Isolation support – local business list
    In April 2020, council compiled a list of local businesses and services operating during COVID-19. This town-by-town guide provided information to support people in our region who were social distancing, in self-isolation or quarantine. With restrictions lifting and businesses returning to standard operations, the self-isolation support list was provisionally retired on 3 July 2020. For enquiries, about the list, please contact the Connected Communities team on 1300 242 686 or email

    Central Highlands Development Corporation (CHDC)
    Information, resources and support for business and industry are available here.

  • Parents and students
  • Grants and funding

    These are just a few of the grants that have been introduced to support those impacted by the COVID-19 outbreak.

    Arts Queensland  
    The Queensland Government has announced over $10.5 million in funding relief measures for the arts sector.
    Visit details.

    Coronavirus (COVID-19) business assistance finder
    If your business has been impacted by the COVID-19 outbreak, you may be eligible for financial assistance or other types of relief. Use this tool to discover what support is available from the Queensland and Australian governments.

  • Volunteer

    Look out for your neighbours
    Spread kindness and offer assistance to your neighbours by printing this card from Queensland Health and dropping it in their letterbox.

    Join the Care Army
    The State Government is calling on Queenslanders to help look out for older people living in the community who may not have friends, family or neighbours who are able to support them. To join the Care Army, register online or by phone 1800 173 349.

  • Health and wellbeing

    These are just some of the resources available to support you and your family during the COVID-19 outbreak:

    • Practical tips to maintain your wellbeing and manage isolation during the COVID-19 pandemic are available from the Red Cross.
    • Australia Red Cross provide COVID Connect, a free service to provide support and community connection to people who are feeling socially isolated as a result of COVID-19.
    • Check out Headspace’s fact sheet with information for young people affected by stress related to the pandemic.
    • Visit the Reach Out Australia website for advice for young people and parents.
    • The Australian Psychological Society have published these tips for coping with coronavirus anxiety.
    • Beyond Blue have great ideas on looking after your wellbeing and supporting others.

Last updated: 6 October 2020

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