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Rates and water charges

Central Highlands Regional Council levies rates so that important services and infrastructure can be provided to all of the communities in the region. 

Half-yearly rates notices are issued in approximately February and August. Water notices are issued separately in October and April.

Rate notices are sent to ratepayers current postal address as recorded at time of issue. Please notify us each time your postal address changes to ensure records are up to date.

Ratepayers should contact council if they do not receive a notice at the expected times. 

  • Important changes in the 2018/19 Budget

    For the 2018/19 financial year council made a decision during the budget process to implement a separate charging mechanism which provides for the general rates and charges to be levied separately from the water access and consumption charge.

    Why was this decision made?  

    The decision to implement the separate charging process was made for two important reasons; To assist in alleviating the cash flow pressures faced by rate payers in meeting their rating obligations, and to improve the transparency around how the different types of rates and charges are applied to fund services. General services provided by council are funded from general rates and charges, and the cost of delivering a water supply service is funded from the water access and consumption charge.  

    What does this mean for ratepayers?  

    This means that instead of receiving one notice each half year, ratepayers will now receive two notices each half year – a total of four notices per year. Rural ratepayers and most mining claims will still only receive two notices each year as they do not access the township water supply.

    Notice type Charge period Issued in
    Rates and Charges #1 January – June August
    Rates and Charges #2 July – December February
    Water Charges #1 December – May October
    Water Charges #2 June to November April

    How does this charge affect direct debits?  

    Yes it does. You will still have two options for prepaying your rates – either by a direct debit arrangement set up through council or an arrangement set up personally directly through your internet banking.

    How does this charge affect payment arrangements?  

    Yes it does. If you are currently in a payment arrangement in relation to the payment of rates levied before the separate rates and water charging process came into effect, you will not need to do anything. However, if you have entered, or intend to enter, into an arrangement for the payment of the 2018/19 levies you will need to enter into separate arrangements for both general rates and for water.

  • Understanding your rates

    General rates

    General rates are levied in accordance with section 94 of the Local Government Act 2009 and section 80 of the Local Government Regulations 2012.

    Sewerage Charges

    Sewerage charges are levied to fund the operation and capital cost of the sewerage supply systems throughout the shire.

    Refuse and Recycling

    This charge is applied to all residential properties within the urban town boundaries for the collection of the general and recycling waste. Commercial properties can opt into the collection service, alternatively they can have a private agreement with other service providers.

    Waste Management

    This charge is not related to the collection of waste, this charge is a contribution from all ratepayers within the shire towards the maintenance, rehabilitation, and operation of council’s waste transfer stations or landfills.

    Emergency Management Levy

    The Emergency Management Levy is a levy applied under the Fire and Emergency Services Act 1990. Council has a legal obligation to administer the levy on behalf of the State Government. More information about this levy can be found on the Queensland Government website.

    Special Rates

    Special Rates and Charges are for services, facilities and activities that have a special association with particular land. Council has the following Special Rates.

    • Yan Yan Road Maintenance
    • Lilyvale Road Maintenance
    • Grasstree Road Maintenance
    • Anncrouye Road Maintenance
    • Bundoora Dam
    • Belcong Creek Road
    • Oaky Creek Mine (Town of Tieri)

    Water Charges

    Water access and consumption charges are levied to fund the operation and capital cost of the water supply systems throughout the shire.

    Rates Capping

    In accordance with section 116 of the Local Government Regulations 2012 Council has set a 10% cap on all rates and charges where a property remains in the same class of category in the 2018/2019 budget as it did in the 2017/2018. Capping will be applied and removed on a whole year basis only where applicable.

  • Paying your rates

    Visit the Paying your rates page

  • Frequently asked questions
  • Updating your address or contact details

    Changing your postal address

    The preferred method for requesting a change of address is in writing to council or completing a change of address form, however for individuals this may also be done over the phone.

    If the change of address is a result of a separation, council recommends that both parties confirm their postal addresses and a request be put in writing for a copy of the rate notice to be issued to both parties.

    Companies must provide a written request from a director of the company on company letterhead.

    Changing your name on rates and water notices

    This cannot be done through council. You will need to contact Department of Natural Resources, Mines and Energy and lodge the necessary forms and payment. They will then pass this information on to us and we will update accordingly.

    Removing a partner from the rates notices

    Council does not have the authority to do this, you will need to complete transfer documents and lodge them with the Titles Office and pay the appropriate fees.

    We can send multiple copies of notices to individual parties, however, if rates are not paid, reminder letters and all other correspondence is issued only to the primary contact on the rate account (the first name listed on the account).

    Please note: Even if  separated, if both parties are listed on the notice then both are equally liable for the payment of rates and charges.

  • Sale of land

    The Local Government Act 2009 and Local Government Regulation 2012 allow council to conduct Sale of Land for overdue rates and charges proceedings. The process that council undertakes is in accordance with the legislation.

    Visit the Sale of land page

For the 2018/19 financial year council made a decision during the budget process to implement a separate charging mechanism which provides for the general rates and charges to be levied separately from the water access and consumption charge.

Why was this decision made?  

The decision to implement the separate charging process was made for two important reasons; To assist in alleviating the cash flow pressures faced by rate payers in meeting their rating obligations, and to improve the transparency around how the different types of rates and charges are applied to fund services. General services provided by council are funded from general rates and charges, and the cost of delivering a water supply service is funded from the water access and consumption charge.  

What does this mean for ratepayers?  

This means that instead of receiving one notice each half year, ratepayers will now receive two notices each half year – a total of four notices per year. Rural ratepayers and most mining claims will still only receive two notices each year as they do not access the township water supply.

Notice type Charge period Issued in
Rates and Charges #1 January – June August
Rates and Charges #2 July – December February
Water Charges #1 December – May October
Water Charges #2 June to November April

How does this charge affect direct debits?  

Yes it does. You will still have two options for prepaying your rates – either by a direct debit arrangement set up through council or an arrangement set up personally directly through your internet banking.

How does this charge affect payment arrangements?  

Yes it does. If you are currently in a payment arrangement in relation to the payment of rates levied before the separate rates and water charging process came into effect, you will not need to do anything. However, if you have entered, or intend to enter, into an arrangement for the payment of the 2018/19 levies you will need to enter into separate arrangements for both general rates and for water.

General rates

General rates are levied in accordance with section 94 of the Local Government Act 2009 and section 80 of the Local Government Regulations 2012.

Sewerage Charges

Sewerage charges are levied to fund the operation and capital cost of the sewerage supply systems throughout the shire.

Refuse and Recycling

This charge is applied to all residential properties within the urban town boundaries for the collection of the general and recycling waste. Commercial properties can opt into the collection service, alternatively they can have a private agreement with other service providers.

Waste Management

This charge is not related to the collection of waste, this charge is a contribution from all ratepayers within the shire towards the maintenance, rehabilitation, and operation of council’s waste transfer stations or landfills.

Emergency Management Levy

The Emergency Management Levy is a levy applied under the Fire and Emergency Services Act 1990. Council has a legal obligation to administer the levy on behalf of the State Government. More information about this levy can be found on the Queensland Government website.

Special Rates

Special Rates and Charges are for services, facilities and activities that have a special association with particular land. Council has the following Special Rates.

  • Yan Yan Road Maintenance
  • Lilyvale Road Maintenance
  • Grasstree Road Maintenance
  • Anncrouye Road Maintenance
  • Bundoora Dam
  • Belcong Creek Road
  • Oaky Creek Mine (Town of Tieri)

Water Charges

Water access and consumption charges are levied to fund the operation and capital cost of the water supply systems throughout the shire.

Rates Capping

In accordance with section 116 of the Local Government Regulations 2012 Council has set a 10% cap on all rates and charges where a property remains in the same class of category in the 2018/2019 budget as it did in the 2017/2018. Capping will be applied and removed on a whole year basis only where applicable.

Visit the Paying your rates page

Changing your postal address

The preferred method for requesting a change of address is in writing to council or completing a change of address form, however for individuals this may also be done over the phone.

If the change of address is a result of a separation, council recommends that both parties confirm their postal addresses and a request be put in writing for a copy of the rate notice to be issued to both parties.

Companies must provide a written request from a director of the company on company letterhead.

Changing your name on rates and water notices

This cannot be done through council. You will need to contact Department of Natural Resources, Mines and Energy and lodge the necessary forms and payment. They will then pass this information on to us and we will update accordingly.

Removing a partner from the rates notices

Council does not have the authority to do this, you will need to complete transfer documents and lodge them with the Titles Office and pay the appropriate fees.

We can send multiple copies of notices to individual parties, however, if rates are not paid, reminder letters and all other correspondence is issued only to the primary contact on the rate account (the first name listed on the account).

Please note: Even if  separated, if both parties are listed on the notice then both are equally liable for the payment of rates and charges.

The Local Government Act 2009 and Local Government Regulation 2012 allow council to conduct Sale of Land for overdue rates and charges proceedings. The process that council undertakes is in accordance with the legislation.

Visit the Sale of land page

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