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Waste collection FAQs

  • Where do I place my bin for collection?

    On the kerbside outside your property set one metre apart with the opening of the bin lid facing the street.

  • What if my bin is damaged or stolen?

    Contact us on 1300 242 686.

  • What if my bin is missed, but I had it out on time and all service requirements were met?

    Contact us on 1300 242 686.

  • What if I put my bins out late and missed the garbage collection?

    Contact us on 1300 242 686.

  • Can I get an extra service?

    Contact us on 1300 242 686.

  • Is my general waste and recycling bin picked up on public holidays?

    Yes, bins are collected on all public holidays including Christmas Day.

  • What time must I have my bins out?

    Before 6.00 am of the morning of your collection.

  • What can I put in my recycling bin?
    • Paper: All types of paper including books, magazines, pamphlets, junk mail, loose office paper, envelopes and greeting cards. Please remove soft plastic from newspapers and magazines.
    • Cardboard: Clean pizza box lids, clean food and egg cartons, toilet paper rolls, match boxes and empty milk and juice cartons. Please remove food scraps and don’t include waxed cardboard.
    • Aluminium and steel: Soft drink cans, beer cans, coffee cans, food cans/ tins, pet food cans/ tins, foils, empty aerosols, deodorant and paint cans.
    • Plastic containers: Milk bottles, juice bottles, soft drink bottles, ice cream containers, household/ takeaway containers, yoghurt containers, lunchboxes, plastic cups, butter/ margarine tubs and lids, sauce bottles and shampoo/ detergent/ cleaning bottles.
    • Glass: All clear, green and amber glass bottles with lids off including alcohol bottles, juice bottles, soft drink bottles, medicine bottles and sauce/ oil/ vinegar bottles.

    What should I not put in my recycling bin?

    • Please do not put recyclables in plastic bags
    • Plastic bags, wrappers or soft plastic
    • Food scraps
    • Tissues, paper napkins and paper towels
    • Takeaway coffee mugs, coffee pods
    • Foam and polystyrene
    • Nappies
    • Garden waste
    • Building waste
    • Clothes
    • Batteries
    • Electrical and electronic items
    • Broken glass
    • Ceramic, crockery and Pyrex dishes
    • Gas cylinders
    • Hazardous materials like oil paint, motor oil, fuel, poison or medical waste
  • What can I put in my general waste bin?
    • Food waste
    • Waxed cardboard
    • Used tissues and paper towels
    • Laminated paper, carbon paper, X-rays, photographs
    • Plastic bags
    • Nappies
    • Takeaway coffee cups and coffee pods
    • Foam and polystyrene
    • Meat/ bakery trays
    • Broken glass, light bulbs, and mirrors
    • Broken ceramic, crockery and Pyrex dishes
    • Old clothes
    • Lids less than 5 cm wide
    • Coat hangers
    • Garden hoses, fishing line, rope
    • Pens, pencils, and stationery items
    • Plastic plates, cups, cutlery, straws
    • Items contaminated with food/ liquid which is unsuitable for recycling
    • Plastic containers without a recycling symbol
    • Small electrical appliances like kettles, hair dryers, blenders, etc.
  • Where can I dump things like electronic goods, batteries, chemicals, concrete and green waste?

    REDcycle for soft plastics

    Soft plastics that can be scrunched like bread bags, chocolate/biscuit wrappers, plastic bags, cat/dog food pouches, bubble wrap, and cling wrap can be disposed to your nearest REDcycle collection bin available near the checkout at Coles/ Woolworths.

    These bins are managed by Redcycle Pty Ltd. They are converted to recycled products like indoor and outdoor furniture, bollards, and signage in partnership with Replas.

    Close the Loop recycle these plastics into asphalt additive for road infrastructures. Plastic Forests use REDcycle products to make mini wheel stops and air conditioner mounting blocks.

    For more information, please visit www.redcycle.net.au.

    TechCollect for e-waste

    Unwanted electronic goods like old computers, printers, scanners, faxes, TVs, tabloids, and laptops can be dropped to Emerald Resource Recovery Centres (for domestic e-waste only).

    These are then picked up by TechCollect to recycle into new electronic products.

    Retail and business organisation can partner with TechCollect for free collection, transport and recycling of unwanted e-waste.

    For more information, please visit www.techcollect.com.au.

    MobileMuster for mobile phones

    Old damaged mobile phones including batteries, chargers and other accessories can be dropped to Emerald Resource Recovery Centres.

    Central Highlands Regional Council has joined MobileMuster program for free collection, and recycling services.

    You can also recycle your old mobile from home. For this, you just need to fill the MobileMuster form from MobileMuster website.

    Once approved, they will send you a MobileMuster mailing labels for you to post back your old mobile phones and accessories for free.

    For more information, please visit www.mobilemuster.com.au.

    ChemClear for AgVet chemicals

    Central Highlands Regional Council has registered with ChemClear for collection of AgVet chemicals. Council is notified for the collection in advance.

    Chemicals classified under Group 1 are collected free of charge while fee applies for chemicals classified under Group 2.

    You need to register your chemical with ChemClear for pick up. For registering your chemical, you can call 1800 008 182, complete ChemClear inventory form online or mail to CHemClear at GPO Box 816 Canbera City.

    For more information, please visit www.chemclear.org.au.

    drumMUSTER for AgVet chemical containers

    Central Highlands Regional Council has registered with drumMUSTER for free collection of eligible empty agricultural and veterinary chemical containers.

    Eligible containers with the drumMUSTER logo are the ones which are emptied, rinsed and dried properly.

    Collection points for these containers are Lochlees, Springsure, Rolleston, Capella, and Duaringa Resource Recovery Centres.

    For more information, please visit www.drummuster.org.au.

    Batteries

    Domestic lead acid batteries (car batteries) can be dropped at Emerald, Springsure, Tieri, Blackwater, and Rubyvale Resource Recovery Centres.

    Oil

    Domestic oil and oil filters can be collected at Capella, Tieri and Blackwater Resource Recovery Centres.

    It must be stored in a clean leakproof container like a milk bottle or oil bottle and tightened with a cap.

    For commercial oil collection service, JJ Richards accepts oil, filters, coolants and other hydrocarbon waste.

    Concrete

    Domestic concrete can be disposed at Emerald, and Tieri Resource Recovery Centres while both domestic/ commercial concrete can be disposed at Blackwater and Lochlees Resource Recovery Centres.

    Green waste

    Domestic green waste can be disposed at Emerald, Capella, Bluff, Dingo, Duaringa, Rubyvale, Springsure, Rolleston, and Tieri Resource Recovery Centres while both domestic/ commercial green waste can be disposed at Blackwater and Lochlees Resource Recovery Centres.

    Gas cylinders

    Household gas cylinders like LPG and fire extinguishers can be dropped to Emerald Resource Recovery Centre.

    However, gas cylinders can be refilled many times. You can swap empty gas bottles, BBQ gas bottles, or LPG gas cylinder instantly for a new refurbished gas bottles at Caltex, BP and Mitre 10 outlets through the SWAP’n’GO scheme.

    For more information, please visit www.elgas.com.au/swapngo .

    Medical waste

    All sharps must be wrapped and then placed into a bio-hazard sharps container.

    Filling the sharps container should be stopped once it reaches the fill line. It can then be returned to hospital for correct disposal.

    Out-of-date and unwanted medicines can be returned to pharmacies for safe disposal under the Return Unwanted Medicines (RUM) project.

    For more information, please visit www.returnme.com.au

  • Can recyclable items be dropped off at waste management facilities?

    Yes, there are drop-off points for domestic recycling at selected landfills and transfer stations.

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